Exhibitors

What is a freight target date and how can I change it?

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This date has been established for the arrival of freight at the Las Vegas Convention Center using a common carrier. Target dates are listed by booth numbers. If you miss your target date, you may be required to pay a surcharge on material handling. If you ship in advance to the Freeman warehouse, the freight will be at your exhibit space at your designated target date. If you need to change your target date, e-mail Sam Blanton of Freeman at sam.blanton@freemanco.com.

How do I ship freight to the Show?

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You can ship two ways: Ship in advance to the Freeman Warehouse September 22 – October 19, 2018 and Freeman will deliver your freight to your booth during your target time, or you can ship directly to the Las Vegas Convention Center (freight must arrive on your assigned target day). Drivers must check-in at the Freeman Marshaling Yard first to receive a Freight Door assignment before coming to the Las Vegas Convention Center.

I will be delivering freight in my own vehicle, how do I check in?

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A Personally Operated Vehicle (POV) is a vehicle driven by you or your employee and Freeman will deliver the materials to your booth. Exhibitors with 400 square feet or less will receive the first 500 lbs. of materials free. Any freight over 500 lbs. will be charged the material handling rate for onsite delivery. Delivery must take place during move-in Saturday and Sunday, 8:00 a.m. - 5:00 p.m. and Monday, 8:00 a.m. - 2:30 p.m. Exhibitors with 450 square feet of freight or larger must be moved as Material Handling by Freeman, and the applicable charges will be billed to your company.

Do any resources exist to help with budgeting?

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Yes. For your reference, we provide a Budget Calculator. This will help you decide which items you need for your exhibit and how to succeed at the Show. Then, go to the Exhibitor Services Manual and select the forms you need in order to complete your show plan.

I plan to hand carry freight to my booth, how do I go about doing this?

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You may hand carry freight if your display or product is capable of being carried into the hall by hand. Only small, two-wheel dollies can be used.

My booth is 400 sq ft or larger. How do I submit my booth plan for approval?

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You must complete the Exhibit Space Design Notification Form and submit a drawing (hand drawing is acceptable), rendering or digital photo clearly detailing all booth dimensions, including length, width and height. For all multi-level booths, you must provide a copy of the architect/engineering drawing that has a current wet stamp of approval from a certified structural engineer.

I’m having trouble with the online registration form. Who can help me?

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Please contact Customer Service Monday-Friday, 9am-6pm, Central Time, toll free at 866.229.3687 or email aapexsema@compusystems.com. International callers, please dial +1.224.563.3154.

How do I move in my booth vehicle?

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Booth vehicles may be moved in once the booth is completely set up and empty freight has been removed. There must also be a clear aisle to get the vehicle to your booth. Once these criteria have been met, visit the Freeman Service Desk in your hall and a Freeman representative will assist you to your booth.

I registered and am approved to receive my badge (or received my badge in the mail). But now I find I am unable to attend the show. Can I receive a refund or credit for next year’s show?

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No. Registration fees are non-refundable. No credits or refunds for registration fees will be provided. No exceptions. Please note: Failure to obtain a visa in advance of the show does not constitute a valid basis for a refund.

What if I lost or forgot to bring my badge to the show? Can I have it reprinted onsite?

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Yes. If you arrive on-site and for any reason do not have your badge, you may have it reprinted onsite one time only for a fee of $100 per badge. The fee for reprinting a non-exhibiting company (NEM) badge is $200 per badge.  You may not have anyone else’s badge reprinted onsite but your own. You will need to present an official, government-issued photo ID (like a passport or driver’s license) that must match the name in your registration record. Go to the registration desks at the Westgate Hotel to pay the fee and have your badge reprinted.

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