Exhibitors

Do any resources exist to help with budgeting?

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Yes. For your reference, we provide a Budget Calculator. This will help you decide which items you need for your exhibit and how to succeed at the Show. Then, go to the Exhibitor Services Manual and select the forms you need in order to complete your show plan.

I plan to hand carry freight to my booth, how do I go about doing this?

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You may hand carry freight if your display or product is capable of being carried into the hall by hand. Only small, two-wheel dollies can be used.

My booth is 400 sq ft or larger. How do I submit my booth plan for approval?

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You must complete the Exhibit Space Design Notification Form and submit a drawing (hand drawing is acceptable), rendering or digital photo clearly detailing all booth dimensions, including length, width and height. For all multi-level booths, you must provide a copy of the architect/engineering drawing that has a current wet stamp of approval from a certified structural engineer.

I’m having trouble with the online registration form. Who can help me?

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Please contact Customer Service Monday-Friday, 9am-6pm, Central Time, toll free at 866.229.3687 or email aapexsema@compusystems.com. International callers, please dial +1.224.563.3154.

How do I move in my booth vehicle?

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Booth vehicles may be moved in once the booth is completely set up and empty freight has been removed. There must also be a clear aisle to get the vehicle to your booth. Once these criteria have been met, visit the Freeman Service Desk in your hall and a Freeman representative will assist you to your booth.

I registered and am approved to receive my badge (or received my badge in the mail). But now I find I am unable to attend the show. Can I receive a refund or credit for next year’s show?

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No. Registration fees are non-refundable. No credits or refunds for registration fees will be provided. No exceptions. Please note: Failure to obtain a visa in advance of the show does not constitute a valid basis for a refund.

What if I lost or forgot to bring my badge to the show? Can I have it reprinted onsite?

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Yes. If you arrive on-site and for any reason do not have your badge, you may have it reprinted onsite one time only for a fee of $100 per badge. The fee for reprinting a non-exhibiting company (NEM) badge is $200 per badge.  You may not have anyone else’s badge reprinted onsite but your own. You will need to present an official, government-issued photo ID (like a passport or driver’s license) that must match the name in your registration record. Go to the registration desks at the Westgate Hotel to pay the fee and have your badge reprinted.

I have a Featured Vehicle in the show. How do I register to get a badge?

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Feature Vehicle badges are not mailed. Each Featured Vehicle is entitled to a maximum of two (2) badges at $40 each, and registration must be done on-site when you arrive at the show. When you check in your vehicle, you will receive a special registration form which you must complete and take to Exhibitor Registration at the Westgate Hotel adjacent to the Las Vegas Convention Center to register up to 2 people, maximum, per vehicle. (Spouses are included in the 2.)

I registered multiple employees; however, some of their names aren’t showing up in the “check your registration status” system. Why is this?

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E-mail Customer Service at AAPEXsema@compusystems.com and describe the situation. A representative will follow up with you via e-mail within 24 hours (one business day). If you do not receive a timely reply, please call, toll free, 866.229.3687, Monday-Friday, 9am-6pm, Central Time. International callers, please dial +1.224.563.3154.

I don’t have access to the Internet or I do not want to register on-line. How can I register?

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You may register on-site using a paper registration form, but depending upon the day and time you arrive, the lines for new, on-site registration may be lengthy. You will also need to bring with you to the Show your qualification documentation and a government-issued photo ID (such as a passport or driver’s license). If you do not have this paperwork with you, you will not be able to complete registration.

Pre-show EXHIBITORS may only register on-line via their designated key contact. Pre-show, ATTENDEES may contact Customer Service to be faxed or mailed a paper registration form. Faxed or mailed-in paper forms received prior to Friday, October 12, 2018 will be processed at $65 each. After that date, paper faxed or mailed-in forms will be processed at $115 each. On-site registration is $90. On-site Registration is located in the Westgate Hotel adjacent to the Las Vegas Convention Center.

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