SCRS: Repairer Driven Education - Management: The Time Has Arrived For Change: Lead with Service, Stop processing and Start Servicing (RD12) $

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When: 
October 31, 2017 - 3:00pm - 5:00pm
Where: 
Las Vegas Convention Center, Upper North Hall, N241

Repairer Driven Education, RDE, SCRS, SEMA Show

SCRS REPAIRER DRIVEN EDUCATION (RDE) series will feature seminar offerings. Each of the courses has been individually selected or crafted by SCRS because the content specifically focuses on issues and information that are relevant to collision repair professionals operating in today’s marketplace, and appeals to the diverse array of marketplace perspectives that exist within the collision repair industry.

RD12 - The Time Has Arrived For Change: Lead with Service, Stop processing and Start Servicing

Presented by: Ryan Taylor, Body Shop Booster; Phoenix Solutions Group

Explore the necessary service architecture that will provide a step-by-step structure for shops to create a sustainable service culture that will provide an instant competitive advantage now and into the future.
Examine the relationship between “Production” and “Service” business models and how combining them will have a sustainable competitive advantage.
Discuss the necessary analytics that creates a baseline for measuring service development.
Provide the necessary evidence that new education and measurement are required to manage an evolving collision customer.
Present a deeper understanding of how available information is changing consumer decision making.
Present a convincing argument that customers can no longer be taken for granted as it reveals documented insights into the changing world of the collision industry.