SCRS: Repairer Driven Education - Management: The Forgotten Art of Relationship Building: How to Reconnect Without Technology (RD6) $

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When: 
October 31, 2017 - 9:30am - 11:30am
Where: 
Las Vegas Convention Center, Upper North Hall, N241

Repairer Driven Education, RDE, SCRS, SEMA Show

SCRS REPAIRER DRIVEN EDUCATION (RDE) series will feature seminar offerings. Each of the courses has been individually selected or crafted by SCRS because the content specifically focuses on issues and information that are relevant to collision repair professionals operating in today’s marketplace, and appeals to the diverse array of marketplace perspectives that exist within the collision repair industry.

RD6 - The Forgotten Art of Relationship Building: How to Reconnect Without Technology

Presented by: Frank LaViola, Body Shop Solutions, LLC

The presentation will focus on growing a successful repair shop by creating meaningful relationships through shaking hands and kissing babies.  Too many repair facilities are hoping for the DRP referral or the customer to pull up with a damage vehicle. The presentation will teach the individual the importance of sales calls and getting involved with referral sources outside of the office.

Three outcomes an attendee will experience after participating:

1. The need for long term relationships to have real growth
2. The need for a consistent marketing plan to achieve that growth
3. A detailed plan of the next steps to achieve growth and success