SEMA Show by Day (Friday, March 1, 2013)

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SCRS Repairer Driven Education: RDE11 - Customer Service Manager Training $

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When: 
November 6, 2014 - 3:00pm - 5:00pm
Where: 
Las Vegas Convention Center, Upper North Hall, N235-N237
SCRS REPAIRER DRIVEN EDUCATION (RDE) series will feature seminar offerings. Each of the courses has been individually selected or crafted by SCRS because the content specifically focuses on issues and information that are relevant to collision repair professionals operating in today’s marketplace, and appeals to the diverse array of marketplace perspectives that exist within the collision repair industry. RDE11 - Customer Service Manager Training Presented by Steve Trapp, Axalta Coating Systems This presentation will prepare the attendee to be aware of the processes taught to a CSR to train them to fill that role in a collision repair center. The course will review the pre-repair, during repair and post repair roles the CSR could or might fulfill. Attendees will learn: 1. To understand the pre-repair role of the CSR - phone or in person greeting, gathering information, transitioning, unsold estimate follow-up, scheduling and check-in. 2.

SCRS Repairer Driven Education: RDE10 - Managing Online Reviews - How Your Reputation Hangs Precariously In the Balance

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When: 
November 6, 2014 - 3:00pm - 5:00pm
Where: 
Las Vegas Convention Center, Upper North Hall, N231-N233
SCRS REPAIRER DRIVEN EDUCATION (RDE) series will feature seminar offerings. Each of the courses has been individually selected or crafted by SCRS because the content specifically focuses on issues and information that are relevant to collision repair professionals operating in today’s marketplace, and appeals to the diverse array of marketplace perspectives that exist within the collision repair industry. RDE10 - Managing Online Reviews - How Your Reputation Hangs Precariously In the Balance Presented by Mark Claypool, Optima Automotive You’ve worked hard to earn your good reputation, but it can all be lost in a single incident. In today's electronic communications world nothing is secret, especially when things don't go quite right, or when unreasonable people decide to try and stick it to you with bad reviews. You simply MUST be paying attention.

Global Impact of Off-Road Culture. (SS5)

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When: 
November 6, 2014 - 3:00pm - 4:00pm
Where: 
Las Vegas Convention Center, Upper North Hall, N258
Off-roading is multi-billion dollar global culture. We are going to put together a panel of off-road experts and show the connection between the culture and selling product. Panelists: Matt Martelli, Mad Media; Robby Gordon, Speed Energy Super Trucks; Dave Cole, King of Hammers. FREE Seminar-Click Here to Pre-Register!

Content Marketing in Cyberspace: Drawing an Audience that Matters. (MS5)

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When: 
November 6, 2014 - 3:00pm - 4:00pm
Where: 
Las Vegas Convention Center, Upper North Hall, N252
Every day, millions of people logon to the Internet. Do you think they’re looking for you? No! They’re looking for information, ideas…content that will help them fulfil a desire or solve a problem. Before a prospect ever sets foot in your shop…or someone else’s, they’ve thoroughly researched the products and services they’re considering and the places they might go to get them. If yours is going to be one of the shops they visit (in person or online), you’d better be one that had some dynamite content out there, and had it where they would see it. Whether on their desktop, laptop, tablet or smart phone, your prospects are looking at a screen more hours per day than they sleep! If you want to cut through the clutter they’re exposed to, you have to post useful content that will show up in the right places and at the right time.

SCRS Repairer Driven Education: RDEPARTY14 - SCRS RDE SKY VILLA AFTER-PARTY

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When: 
November 6, 2014 - 9:00pm - November 7, 2014 - 12:00am
Where: 
Las Vegas Hotel, Sky Villa Suite
SCRS REPAIRER DRIVEN EDUCATION (RDE) series will feature seminar offerings. Each of the courses has been individually selected or crafted by SCRS because the content specifically focuses on issues and information that are relevant to collision repair professionals operating in today’s marketplace, and appeals to the diverse array of marketplace perspectives that exist within the collision repair industry. RDEPARTY14 - SCRS' RDE SKY VILLA AFTER-PARTY After a long and fulfilling week of traversing booths on the show floor, and attending educational classes to better your business, you’ve earned a remarkable evening of luxury, Las Vegas style! Located in the famed LVH Sky Villa suites at the LVH Hotel, this after-hours event gives you the opportunity to relax and network with with some of the collision industry’s most influential leaders and educators, all while taking in the views of Las Vegas in some of the most recognized high-roller suites in the city.

SCRS Repairer Driven Education: RDFree5 - FREE SESSION - Aluminum 2014 and Beyond

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When: 
November 7, 2014 - 10:00am - 10:45am
Where: 
Las Vegas Convention Center, North Hall, SCRS Collision Repair & Refinish Stage
SCRS REPAIRER DRIVEN EDUCATION (RDE) series will feature seminar offerings. Each of the courses has been individually selected or crafted by SCRS because the content specifically focuses on issues and information that are relevant to collision repair professionals operating in today’s marketplace, and appeals to the diverse array of marketplace perspectives that exist within the collision repair industry. RDFree5 - FREE SESSION - Aluminum 2014 and Beyond Presented by Ken Boylan, Chief Automotive Technologies FREE seminar; Pre-registration is required. Click here to register for the SCRS Repairer Driven Education (RDE) series. For more information, visit the SCRS RDE website.

SCRS Repairer Driven Education: RDFree6 - FREE SESSION - 3.5 VOC Solvent borne Basecoat Technology-a Viable Alternative to Waterborne Basecoats for Collision Repair

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When: 
November 7, 2014 - 11:00am - 11:45am
Where: 
Las Vegas Convention Center, North Hall, SCRS Collision Repair & Refinish Stage
SCRS REPAIRER DRIVEN EDUCATION (RDE) series will feature seminar offerings. Each of the courses has been individually selected or crafted by SCRS because the content specifically focuses on issues and information that are relevant to collision repair professionals operating in today’s marketplace, and appeals to the diverse array of marketplace perspectives that exist within the collision repair industry. RDFree6 - FREE SESSION - 3.5 VOC Solvent borne Basecoat Technology-a Viable Alternative to Waterborne Basecoats for Collision Repair Presented by Bruce Williams, Axalta Coating Systems FREE seminar; Pre-registration is required. Click here to register for the SCRS Repairer Driven Education (RDE) series. For more information, visit the SCRS RDE website.

SCRS Repairer Driven Education: RDE13 - Are You Really Repair Planning or Just Estimating?

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When: 
November 7, 2014 - 12:30pm - 2:30pm
Where: 
Las Vegas Convention Center, Upper North Hall, N231-N233
SCRS REPAIRER DRIVEN EDUCATION (RDE) series will feature seminar offerings. Each of the courses has been individually selected or crafted by SCRS because the content specifically focuses on issues and information that are relevant to collision repair professionals operating in today’s marketplace, and appeals to the diverse array of marketplace perspectives that exist within the collision repair industry. RDE13 - Are You Really Repair Planning or Just Estimating? Presented by Scott Wheeler, AkzoNobel Automotive and Aerospace Coatings This session focuses on what is required to create and sustain a consistent repair planning/blueprinting process. Many repair facility operators believe they have mastered the process, yet are plagued by last minute delays and additional supplements. During this session participants will learn how to implement the culture, process, position responsibilities and scorekeeping that will sustain repair planning success. Objectives: 1.

SCRS Repairer Driven Education: RDE14 - “Got Brand?” - Building an Effective Brand Strategy

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When: 
November 7, 2014 - 12:30pm - 2:30pm
Where: 
Las Vegas Convention Center, Upper North Hall, N235-N237
SCRS REPAIRER DRIVEN EDUCATION (RDE) series will feature seminar offerings. Each of the courses has been individually selected or crafted by SCRS because the content specifically focuses on issues and information that are relevant to collision repair professionals operating in today’s marketplace, and appeals to the diverse array of marketplace perspectives that exist within the collision repair industry. RDE14 - “Got Brand?” - Building an Effective Brand Strategy Presented by Dominic Brusco, PPG Industries; Audrey Nass, PPG Industries; Bruce MacKenzie, PPG Industries Building an effective brand strategy begins by defining what a “brand” is and what it is not. The session will focus on the importance of customer experience, employee engagement, online image and community involvement in building an effective brand strategy. The session will detail the key elements of building a brand and driving the strategy. 1. Defining the key elements of an effective brand and brand strategy. 2.

SCRS Repairer Driven Education: RDE15 - Effective hiring, Discipline & Termination - Managing the Entitlement Generation

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When: 
November 7, 2014 - 12:30pm - 2:30pm
Where: 
Las Vegas Convention Center, Upper North Hall, N239-N241
SCRS REPAIRER DRIVEN EDUCATION (RDE) series will feature seminar offerings. Each of the courses has been individually selected or crafted by SCRS because the content specifically focuses on issues and information that are relevant to collision repair professionals operating in today’s marketplace, and appeals to the diverse array of marketplace perspectives that exist within the collision repair industry. RDE15 - Effective hiring, Discipline & Termination - Managing the Entitlement Generation Presented by Cory King, Fine, Boggs & Perkins LLP Human resources problems and employment-related lawsuits/claims are among the biggest drains on the financial health of employers. Shop owners cannot stop disgruntled employees from being disruptive, making claims and filing lawsuits, but they certainly can put themselves in a position to maintain control of their shops and WIN lawsuits.
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