Customer Service & Sales: Fueling a High Performance Culture - Driving Business Growth. (CS2)

November 4, 2014 - 2:00pm - 3:00pm
Las Vegas Convention Center, Upper North Hall, N254

Presented by: Christine Corelli, Christine Corelli & Associates

Your success, even survival, depends on repeat business through loyal customer relationships. This presentation tells you how to stay on top and keep your customers coming back for more. Topics include treating customers as your personal friend, creating the right first impressions, defining your purpose, using the best measurements for success, implementing powerful customer retention techniques, coloring outside of the box customer relationships, learning ways to create delighted customers, eliminating internal competition, following up tactics, defining who are your real customers and competition, fitting in with the Disney model.