Customer Service & Sales Solutions: Dealing with Difficult People, Powered by SBN

November 6, 2013 - 9:30am - 10:30am
Las Vegas Convention Center, Room N254

Presented by: Maria Grande, Grande Consulting

Laugh while learning how to handle the challenging people in your day and find out if that person might just be YOU! This class touches on the 4 personality types and helps you understand peoples quirks as well as your own. Get the top 5 ways to read a person in the first 30 seconds. Also learn how to take a customer from irate to happy in 3 simple steps.

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