Customer Service & Sales Solutions: Leadership vs. Control: Knowing When to Delegate, Powered by YEN

November 5, 2013 - 1:00pm - 2:00pm
Las Vegas Convention Center, Room N254

Presented by: Jim Cozzie, Certus Partners, LLC; Bret Voelkel, Ridetech; Wade Kawasaki, Coker Tire; Julian Gill, CEO Eibach Group; Zane Cullen, Cotati Speed Shop; John Powell, Powell & Partners Creative 

Controlling your business is crucial, but micromanaging can be devastating.  No businessperson can create every idea, manage every task, or accomplish every goal alone.  Proper delegation of responsibilities is a form of leadership that strengthens any organization. 

True leaders let others shine.  Delegation empowers the team as a whole and enables businesses to evolve and thrive.  It shows confidence, prepares employees for advancement, and builds the skills of others.  Effective leaders understand that they cannot control anyone but they can influence everyone.