Customer Service & Sales Solutions: The Five Forbidden Phrases, Powered by MRN

November 4, 2013 - 11:00am - 12:00pm
Las Vegas Convention Center, Room N260

Presented by: Nancy Friedman, Telephone Doctor

This is a unique program blending sales and customer service skills that delivers the Telephone Doctor’s famous FIVE FORBIDDEN PHRASES that are guaranteed to frustrate your customers. Nancy Friedman, the Telephone Doctor, knows the positive alternatives. She’ll share them with you and you’ll be glad she did. It’s a wealth of information designed to increase your sales and customer service. What are you and your staff saying that turns your customers off and makes them run to the competition instead of turning them ‘ON’ and staying with you? A content rich program designed to get your customers swearing BY you, not AT you! It’s a laugh out loud session where you’ll walk away with techniques you’ll use forever – - and immediately!