Customer Service & Sales Solutions: How to be an Island of Excellence in an Ocean of Mediocrity, Powered by MRN

November 4, 2013 - 1:00pm - 2:00pm
Las Vegas Convention Center, Room N260

Presented by: Nancy Friedman, Telephone Doctor

There is a mass of grey average out there. No matter where you are within the company, owner, management or staff, knowing where you fall in the customer service arena compared to where you need to be is an eye opening experience. FACT: 8 out of 10 people who won’t be doing business with you ever again won’t tell you that. They just go away. Nancy starts with the Telephone Doctor’s Self-Assessment Quiz. This helps you evaluate your current situation and identify the gap between where you are in the customer service arena and where you need to be. After you do the quiz, Nancy takes you through each of the 10 points and gives you solid information you can apply immediately. You just gotta work smarter, not harder. And this program shows you how to do just that.