SCRS Repairer Driven Education: RD14A - He Who Controls the Data, Controls the Truth $

SCRS REPAIRER DRIVEN EDUCATION (RDE) series will feature seminar offerings. Each of the courses has been individually selected or crafted by SCRS because the content specifically focuses on issues and information that are relevant to collision repair professionals operating in today’s marketplace, and appeals to the diverse array of marketplace perspectives that exist within the collision repair industry.

RD14A - He Who Controls the Data, Controls the Truth

Michael Anderson, Collision Advice

Have you ever wondered where insurance companies get the data which they use to manage Key Performance Indicators they request from your shop? Have you ever been told your severity is too high in comparison to the market, or that your posted labor rate is excessive? In this riveting session, Mike Anderson will outline the process in which your estimating and management system information can be harvested, aggregated, depersonalized and then reported on in the form of trending reports and data analytics. Using his background as a multiple location collision repair business owner, as a consultant, and as a participant on advisory councils for Information Providers and Insurance Carriers, Mike is going to illustrate how repair facility information is used to re-apply pressure on your business, and prepare you with the necessary resources and knowledge to counter that pressure.

In fact, this course will help you outline an action plan to utilize your own internal data as a resource, and how you can establish processes in your business that produce more consistent and accurate estimate information. Whether you have multiple estimators working out of one facility, or multiple facilities, having consistency in your estimating practices is critical to your success. By setting defined estimating practices, procedures and policies for your estimators, and following through with management practices which reinforce that those standards are followed, you will be able to better control the accuracy of your data output; producing data that accurately represents the charges and tasks performed in your business. We will look at websites, tools, forms and technology applications that will allow your estimators to become more efficient and ACCURATE in their duties of writing a thorough damage analysis. Tools such as the SCRS Guide to Complete Repair Planning, blend within a panel refinish break down, Structural Repair Calculator and a variety of other documents and tools will be showcased.

This course will provide Collision Repair Facility owners the resources to consistently train their estimating staff how to reflect your standard of repair in the estimating process, while generating the most comprehensive and profitable repair plan necessary to return the vehicle to Pre-Accident Condition. “Writing it right” has an impact on the growth of your bottom line, but it also has an impact on the industry through the estimate data it produces. The information in your estimate can play a significant role in how the reports from the information providers reflect market practices, which is one of many reasons that having all the necessary and performed operations listed is critical to your success. This course is ideal for Owners and Managers. 

Click here to register for the SCRS Repairer Driven Education courses.

For more information, visit the SCRS RDE website.