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SCRS Repairer Driven Education: RD11 - Lean Flow Concepts: Improve Your Hours Completed Per Day $
When:October 31, 2012 - 3:00pm - 5:00pm
Where:Las Vegas Convention Center, N235
SCRS REPAIRER DRIVEN EDUCATION (RDE) series will feature seminar offerings. Each of the courses has been individually selected or crafted by SCRS because the content specifically focuses on issues and information that are relevant to collision repair professionals operating in today’s marketplace, and appeals to the diverse array of marketplace perspectives that exist within the collision repair industry.
RD11 - Lean Flow Concepts: Improve Your Hours Completed Per Day
Steve Trapp, DuPont Performance Coatings; John Sweigart, The Body Shop @
Repairers have been asked to focus on improving the hours completed or repaired per day, and this seminar will help you refine your administrative and production processes to improve performance. Looking not only at the value of the steps in the process, but also the flow of the processes is key to improving this number to industry leading performance. We will give very specific best practice recommendations to enable reduction and improvement of customer service provided. We also will discuss how to sell the change to your staff once you return and make them own the improvement and be supportive of the enhanced best practices. Objectives of completing this workshop are to:
- Understand hours per day, standards for performance and what step change is possible.
- Understand both the administrative and production processes impacting hours completed per day and review best practices to improve.
- Understand how coordination of work flow enhances performance when you have large volume and need to keep flow moving.
- To re-sell the value of improving the metric to the technicians and office staff, and get them to see the value in change
- To discuss how to prioritize the improvements and then to establish visual controls to keep them in place long term.
Click here to register for the SCRS Repairer Driven Education courses.
For more information, visit the SCRS RDE website.